After Care Monitoring & Maintenance. Peace of Mind for Your Home Technology
We are here for you even after the job is done.Technology and your devices are constantly changing, upgrading, and improving. Because of this, being sure your devices, networks (and everything that comes with technology) is working properly can be a challenge — this is why we offer an After Care Monitoring and Maintenance Package.
Benefits to You
Proactive Monitoring and Remote Repair
We'll proactively monitor your technology system and often troubleshoot potential issues before they arise.
Reactive Remote Repair
Upon hearing from you, your system will be accessed remotely and often repaired without a service call.
24/7 Email, Text, and Chat Support
We're available to communicate with you in whichever manner best fits your lifestyle.
24/7 Phone Support
Experience the convenience of a live answer by one of our knowledgeable technicians.
You'll get a mobile app enabling you to fix many of the common issues that technology systems experience.
*per location (multiple homes results in multiple support contracts)
What can we monitor?
- Whether most of your network-connected devices are up and running
- The health of many connected AV devices and light switches (availability may vary depending on the manufacturer)
- Internet up/down state and average upload/download speeds
What can't we monitor?
- Quality of audio/video (a connected network media player may show as online, but the audio or video may still be experiencing issues)
- Different apps or services within connected network devices (i.e., Netflix not working or Pandora producing an error message within a functioning Apple TV or Sonos player)